kardotim on "AdSense ads showing above blog when JetPack is installed"
Please make sure that you've disabled all browser extensions/add-ons. Also try to disable all other plugins and reactivate Jetpack. This way we can see if other plugins interfere with Jetpack.
View Articlekathrynwp on "How do I view my payments?"
Hi there, you can view your invoices under Store > Billing History. From there you can display, print, or email any of your invoices. If you need further help, just let us know.
View Articlekardotim on "Open in safari"
I took a look and everything is working properly. What mobile phone are you are using to view the website?
View Articlegreenmoon44 on "Why do most of the links of Jetpack items redirect to WP...
Thanks for your fast reply. Our developer needs to look into it as CNAME record seems to exist already. Again thank you for your help.
View Articlejenia on "Open in safari"
Sorry you ran into this issue. Could you please let me know which mobile device you are using, and what web address you are loading? If you could upload a screenshot of what you are seeing, that would...
View Articlekathrynwp on "Custom header moved below menu... Need to fix"
Hi there - the custom header in Bueno is intended to go below the menu, as you can see in the screenshots on the theme information page here: http://theme.wordpress.com/themes/bueno/ If you prefer a...
View Articlekardotim on "Can't make initial connection to WordPress.com?"
Could you try and set display_errors to 1? Also make sure to download the debug.log file and open the file in a text editor to see if it contains text.
View Articlekathrynwp on "google search louies-law.org unedited caption and an not bring...
This is a public site but when people click on the hyperlink the username/password page comes up I'm not seeing this behaviour at my end. It looks like you only reset your site's privacy to public 20...
View Articlekathrynwp on "Help- My JetPack does not seem to be working- I can't access it."
Hi there - are you still having Jetpack trouble? From this end it looks like it's running OK. If you're still having problems, could you please describe the issue in more detail is so I can...
View Articlejenia on "PNG's transparency flips to white when post image is clicked to view"
Hi there, sorry about the transparency issue, I'm looking further into it. As for what your image links, you can set it yourself when inserting an image: either none, file URL, or image attachment post.
View Articlekonnective on "Add DNS record for konnective.co.uk"
I've tried to add a Zone Record for the domain konnective.co.uk but it asked me to contact support. Could you please add the Zone Record for me?
View Articlekabbageuk on "Add DNS record for kabbage.co.uk"
I've tried to add a Zone Record for the domain kabbage.co.uk but it asked me to contact support. Could you please add the Zone Record for me?
View Articlekathrynwp on "ADDING PAGES / LINKS TO THE SIDEBAR"
Hi there - it sounds like a Custom Menu widget might work for you. You can learn more here: Custom Menu Widget If you have any trouble setting it up, just let me know. It looks like you've been able to...
View Articlekathrynwp on "Why is a post showing at the bottom of a page?"
Hi there, the "showcase" template in Twenty Eleven is intended to showcase your favorite posts by making them Sticky while neatly displaying your latest posts below. You can learn more about the...
View Articlekathrynwp on "feature post ID"
Hi Nadine - Hip Cinema appears to be using the Chateau theme, so could you please let me know which site you need help with, and provide a link to the post you're trying to make a highlight so I can...
View Articlekathrynwp on "Paying for no ads but ads are appearing"
Hi there, I'm not seeing any ads on your site. Would it be possible to upload a screenshot to help in troubleshooting? Here's a guide on how to make a screenshot, if you're not sure:...
View Articlekathrynwp on "How do i change 'pervious post' and 'next post' at the bottom...
Hi Barbara, unfortunately it's not possible to change the wording that way. Sorry for any inconvenience.
View Articlejumpstone on "Paying for no ads but ads are appearing"
Hi. Thanks for the help. I reposted the problem and someone suggested that the problem might be adware on my end or the within the browser. They were right. A Facebook video explains how to eliminate...
View Articlekathrynwp on "fixed copyright"
You could put copyright wording in a text widget, and place the widget in a widgetized area. Themes have different widgetized areas - for example, the sidebar or footer are common spots, and some...
View Articlekathrynwp on "Paying for no ads but ads are appearing"
I'm glad you were able to remove the ads. The graphs aren't appearing correctly on the dashboard. If I mouse over the graph area, I get the stats; but there are no bars. Could you please confirm what...
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