Hi,
Sorry about the screenshot--not sure what happened there. Before I understood where to submit a help request online, I sent an email to [email redacted]. After I didn't hear back at first, I went to the forum and posted there. Anyway, just wanted to make that clear so that you didn't think I had lost confidence in you. ;o) Anyway, Ben contacted me and we had a few email exchanges as well (and I filled him on on our exchanges).
The first link below is a summary of screenshots for where we are now. As you will see, I finally found a screenshot for the correct version. As I mentioned before, that etched border threw me off so much that I didn't remember there being a white background--but you were right, there was (which I came around to agreeing to). In any case, I just feel better that I found the original so we can all see what it's supposed to look like. The second link is to follow up on your request for the full site (I hope the link works this time). And below the second link is the most recent exchange between Ben and me. He came up with a suitable workaround for now, and he had identified the bug.
Also, I appreciate the follow-up on the weekend deal. I cannot say enough good things about your support!! Please let me know your thoughts on the bug he has identified, but no hurry. :o)
Below is the most recent exchange:
Hi, Ben.
Sure, that will be fine for now. I'd like to see it fixed because the original looks better, but at least it doesn't have that etched border around it anymore--that looks awful! By the way, how did you get rid of that border? I suspect that must have been a coding change?
Any idea how long it will be before the bug is fixed? I'm just curious--I'm not going to hold you to anything. ;o)
Thanks again for all your help!!
Rick
-----Original Message-----
From: Ben - WordPress.com [mailto:[email redacted]]
Sent: Friday, March 15, 2013 8:15 PM
To: [email redacted]
Subject: [#1497421]: RE: [WordPress.com] Payment receipt - The Fraudulent 5
> The font for the website title was showing correctly earlier today, so that default change is not correct. Secondly, I could see something breaking if it were that way from the beginning, but I always had that many posts on the page. For this type of site, I want everything to be on one page only--and all that worked perfectly until sometime within the last week.
Hi Rick,
Ok sorry about breaking your title font there. Thanks for fixing it.
I think the issue with the background colour is happening as a result of a bug in the webkit rendering engine. I have identified the bug and created test cases for it. This means that the bug will happen in Chrome and Safari browser which use the webkit engine.
If you look in Firefox for example you can see that it is not broken.
This has not happened as a result of changes made on WordPress.com, it will have happened from an automatic update to your browser. I will be reporting the bug to webkit to help them to fix it, but I unfortunately it's out of my hands to fix - we'll have to wait until the developers for the webkit engine fix it.
In the meantime I have put in a workaround - there used to be a white border around this box. By removing this border, the background now shows! I hope this is a satisfactory solution for now.
Please let me know if you have any more questions.
Best,
Ben | Happiness Engineer | WordPress.com