Oh heck! Just found this! I formerly received direct emails from your support team and was looking in my email box for the help desk response.
Meanwhile I just emailed you again! (Blush), the following ...
"Hi. Just got yr "Rate Our Support" email, message: "Karim recently helped you out with your support request "Gravelas" I've not received any email from him as far as I know, so am wondering what email address Karim used to answer me? I've had fantastic support from you guys before, so I reckon I've got my tits in a bit of a tangle ... Am receiving several emails from followers no longer receiving notifications. REgarding my recent Help request, 'Gravelas' that person has now posted a comment on my blog tho I don't know if she is following. Re other followers not getting notifications, I'm wondering if I goofed up re Feedburner? ... I started out with that before WP offered the alternative. I cannot find stats for Feedburner, so I don't know who they are. I don't know if I still have FB activated. If not, maybe my early followers are no longer receiving notifications? I like yr new system, but looks like I need help sorting something with it. Could your Help person kindly email me on [email redacted] ? I am planning to change all correspondence to that address and delete the babyboomergirl1@gmail address once this is all sorted. I could not find emails from Karim at either address, so not sure what happened there. Hey -thanks a heap!"
I tried to detail the problems in the email above - is that enough to go from for starters? (If not I will try these 'screenshots' tho I am rather techno-phobic ...) Thank you - Radha - Baby Boomer Girl blog