When I started my blog with you I was able to add email directly through the dashboard. I see that you have changed to not offering email, and that I need to go through another service to set up more emails for my blog. I apologize for my lack of being tech savvy, but this is why I ended up here after all. Anyway, here are my thoughts:
1. Why didn't you inform me (or us) of this change to your service? An email or something would have been proper business practice. When we signed up, and purchased the domain through WP, you agreed to provided certain services and abilities with the blog, and you changed this mid-stream without any notification to us.
2. How do I control the email accounts I have now? I set up 3 emails accounts and need to change the password on one of them so we can access it. The password I set up through WP allowed me to use the "@" symbol, but when you try to login to Google to set it up it rejects the password because it doesn't allow those characters in their passwords - so we cannot login to access it.
3. I realize we need to set up a Go Daddy or Google apps account, I just wished you'd said something. I think your actions are pretty much as unprofessional as I could imagine, given the resources and abilities you have at your disposal.
4. Why don't you have post a notice or something on your support page to notify blogs that were set up prior to your email service change so I would know I wasn't crazy? Or am I?
And the whole whiny lead-in you have to this support page about you being so busy is pathetic - get off you rear-ends and try to provide the level of service you promise. It all sounds good, but is it real? Seems like you are just claiming it rather than DOING it.
Thanks for a lotta nothin'