Hi there, I see the attempted renewal on your account - it has the code:
15005: Processor Decline (This transaction cannot be processed.)
According to our payment processor, PayPal, that code means: "The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card."
A couple of things you may want to try:
- Contacting the issuer of your card to see if they can offer any further information
- Using a different card
- Using a PayPal account
Please let me know how it goes so we can help get this sorted out.